Refund & Cancellation Policy
At Scott Family Rentals, we understand that plans can change—especially when Arizona weather or family schedules are involved. Because we reserve specific gear exclusively for your date and turn away other families once you book, we utilize the following policy to remain fair to all our neighbors.
1. The Booking Retainer
- Securing Your Date: To lock in your reservation, a 50% Non-Refundable Booking Retainer is required at the time of booking.
- Exclusivity: This retainer ensures your equipment is guaranteed for your time slot and will not be rented to anyone else.
2. Payment & Cancellations
- Final Balance: The remaining 50% of your total is due 24 hours prior to your scheduled delivery or pickup.
- Notice Requirements: If you cancel more than 24 hours in advance, you will not be charged the final 50% balance. Cancellations made within 24 hours of the event are non-refundable, and the full balance will be charged.
3. Weather Policy (The “Arizona Clause”)
- Safety First: We know monsoon rains, dust storms, and extreme heat warnings can pop up fast in the East Valley.
- Inclement Weather: If unsafe conditions make it impossible to use certain gear, we will work with you to reschedule or provide a credit for a future rental date.
4. “Bumps & Bruises” vs. Damages
- Protection Plan: Your rental includes a mandatory, non-refundable 10% “Bumps & Bruises” fee.
- Coverage: This covers “normal wear and tear,” such as minor scuffs on chairs or a few lost Nerf darts.
- Major Damage: Major damages (broken tables, snapped chairs, or missing gear) are not covered. In these cases, we will charge the card on file for replacement costs.
5. Legal Agreement
All rentals are subject to our full Rental Agreement. Click Here to View and Sign our Digital Liability Release